Yesterday I tried to get a PAC several time via 65075 - failed I called Customer Services who also couldnt raise a PAC I was asked why I wanted to leave, I replied "since the changeover to Vodaphone I can only get 1 bar of signal in my front bedroom, by the window", The response was " I can sort that our by putting your on a better mobile package" WHAT !
Today at 0830 again tried 65075, still unavailble 0851 I sent a message to the Virgin advertised 07533016422 Messaging Service, I received an auto ackowledgement to wait......... 0928 I finally get a response from "Someone" to say, I had been directed to Virgin Media and they would transfer me to Virgin Mobile.......................... 0936 Vigin Mobile responds, it took until 1039 before I was infomed this was an IT problem, a ticket had been raised and I should hear from IT in 3 - 5 Days with the PAC
Useless answer, as I have changed to EE with a phone I cant use !! The OFCOM web site states If a customer wants to switch and keep their existing phone number, they just text ‘PAC’ to 65075 to begin the process.Their existing provider will respond by text within a minute. They will be sent their switching code (PAC), which will be valid for 30 days.
Thanks for you post and apologies to hear you are having an issue getting your PAC code.
If there has been an issue then the correct process is for an IT Ticket to be raised. The team there will fix the issue and get the code sent to you.
I can check in to things for you but will need to pass data protection with you first of all. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
I was going to contact you today with the security details, but when I log into my account on line, previously there was an icon for emails, but no longer Still waiting for PAC from my last Tues initial call can you send me a text by mobile which I can answer your security questions ?