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KFrustrated
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PAC CODE REQUEST

‎22-08-2020 17:12 - edited ‎22-08-2020 17:21

Text to 65075 - "our bad, technical difficulties please try later" ???

Mobilehelp Online - doesn't recognise me, tried to reset login and password, same response

Phoned 789 but because I can't remember my 20 year old password or the exact date I bought a £10 top up they can't help and refused to tell me who to complain to.

Have run out of options to do this. Does anyone have a solution or is a complaint to OFCOM the only option left?

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John_GS
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Re: PAC CODE REQUEST

on ‎23-08-2020 17:24

Hi KFrustrated

 

Thanks for posting and welcome to the community. 

 

Sorry to hear you're having issues. I'll PM you now so we can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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