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Overdue balance

Hi,have been trying to pay overdue balance of £9,50 with no luck.l have got a letter saying I have £9.50 to pay.l have just got a new phone so think it is from old phone. Rang the number on the letter , got this woman on the line told her I have a overdue balance to pay , she went on line to check said she could not find it nor knew anything about it, my new phone is the same number as the old one, l waited on line for a few minutes then the phone went dead, Rang again this time they just hung up on me so bill still not payed . I gave them the account number on the letter, so am not pleased about this. Have never had problem ringing before

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