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Outgong calls cutting off

Since changing the sim card as required, my outgoing calls sporadically get cut off. 

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Re: Outgong calls cutting off

Thank you for your post KathyP and welcome to our community.

 

Can we please confirm if this is when contacting certain numbers or all numbers? 

Do any error messages show when this happens or does the signal drop at all? 

 

Let us know, Emily.

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Re: Outgong calls cutting off

It cuts out on all numbers - but sporadically and doesn't seem to be related to length of call. No error message - signal ok

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Re: Outgong calls cutting off

It cuts out on any number - but sporadically - lots today for example, not yesterday, not Whatssapp. Doesn't seem to be related to signal strength. Just bips and cuts out. 

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Re: Outgong calls cutting off

This does sound odd, have you already reinserted the SIM card and restarted the device to see if this helps?

 

Did this happen at all before you received the SIM replacement? 

 

Let us know, Emily.

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Re: Outgong calls cutting off

I've taken out the SIM and put it back in again. No this didn't happen before the new SIM. 

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Re: Outgong calls cutting off

I've taken out the SIM and put it back in again and it is still happening. It didn't happen before the new SIM.

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Re: Outgong calls cutting off

HI KathyP, can you put the sim back in the phone and do a network search to see if anything changes. If you are still having issues we may need to get you a new sim. It may be worth trying the sim in another handset to see if you are getting the same issue ^Chris 

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Message 9 of 10
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Re: Outgong calls cutting off

I don't have another handset to try it. I've put the SIM back same problem. I will try again tomorrow. When you say look for anything that changes what do you mean?

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Re: Outgong calls cutting off

Thank you for letting us know. 

 

We can send a replacement SIM card for you to check it isn't this causing the issues, to do this I'm going to pop you over a private message so we can pass security on the account in question and send this for you.

 

Thank you, Emily.

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