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Outgoing Calls Not Working

Hi,

I am able to send text message and receive incoming on my virgin mobile number but outgoing calls are not working.

I made factory reset to my mobile still could not make outgoing calls even to customer care number 150

Kindly advise

Thanks

Mohammed Rafi

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Re: Outgoing Calls Not Working

Hi there Mohammed (@rafiaamiri)

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you're having some issues making outbound calls at the moment - what happens when you try and make a call? 

 

Can you call 789 from the mobile at all? If not, what happens when you try?

Have you been able to test your SIM in another handset to see if that works? Please do pop back when you can and let us know. 

 

Cheers

 

 

Katie - Forum Team


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