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julietaylor57
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Outage Compensation !!!

No access on Tues 14 May 2019 - like many other users.  Virgin have offered compensation - excellent.

However, received email to say we have been 5GB of free data. What’s the catch ? We only have ONE DAY to use it (Sunday 18 May).  Highly unlikely for many I’m sure.

HOWEVER - will my own data be used before the 5GB is used????  Really disappointed that we only have ONE DAY to use the so called compensation.  I would rather have 1GB to use ANYTIME.  The 5GB sounds great but really unlikely to be used.

 

SO MUCH FOR AN APOLOGY AND COMPENSATION !!!  Just feels like a sneaky way of giving with one hand and taking back with the other.  NOT A HAPPY CUSTOMER.