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Otp codes from santander

I can't receive otp codes from santander,I have been into my bank and they have said that you have blocked them,it's only been happening for the last month I have spoken on WhatsApp and rang 2 times and it's supposed to have been refreshed,and I still can't receive otp so I can't purchase items online or do online banking,you have sent me a new sim card I have put in my mobile and its saying emergency calls only the Internet is working. If its not sorted out I will leave virgin.

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Re: Otp codes from santander

Hi Alfie61, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of your experience and for the issue with not receiving OTP's from Santander.

I would be happy to look in to this further from our side but I will need to confirm a few details via private message. I will pop over to the purple envelope on the top right of this page now. 

Speak soon,