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gmar
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Message 1 of 6
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Ordering new SIM

Why is it that when I try to order a new SIM card online the system doesn't recognise me as already being a virgin media customer?

I've had broadband, TV and Phone for over 10 year at this address and have been a virgin mobile customer for longer.  

Has anybody else had this problem? and does anybody know how it can be resolved?

I know I'm going to have to call to order a new SIM card, so what would have taken me 5 minutes will take 20+ minutes if I'm lucky.Smiley Frustrated

Cheers,

G.

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Very Insightful Person
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Message 2 of 6
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Re: Ordering new SIM

You can't order replacement SIMs for an existing account online.

Any SIM order online would be for a new account and plan.
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I work for Virgin Media - but all opinions posted here are my own
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gmar
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Message 3 of 6
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Re: Ordering new SIM

This doesn't answer the question. the question is why doesn't the system recognises me as a virgin media customer?

 

 

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Very Insightful Person
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Message 4 of 6
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Re: Ordering new SIM

Both Virgin Media but operate as 2 different companies and the IT side seems not to talk to each other.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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gmar
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Message 5 of 6
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Re: Ordering new SIM

But it's been a long time since they started acting as one, and it can't be that hard to figure out who your customers are.

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Forum Team
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Re: Ordering new SIM

Hi gmar,

 

Thank you for your post. My apologies for any difficulties with.

 

I will ensure this is feedback to the relevant team. 

 

^Martin

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