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JohnReilly1
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Ordering new SIM card

How can I order a new SIM card for my Virgin Pay as you Go  mobile? I am finding it impossible to get through on the 0345 number....any help would be appreciated.

John

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dannylau
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Message 2 of 11
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Re: Ordering new SIM card

 PAYG is being scrapped early next year, a Virgin rep will get to your post and will need to ask some security questions, if this is a replacement sim, I doubt they will issue a new PAYG

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Zak_M
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Message 3 of 11
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Re: Ordering new SIM card

Good afternoon @JohnReilly1 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues getting though to us via the call centre. 

 

 

As per the advise given by dannylau, our pay as you go services are coming to a close. 

 

What issues are you facing with your current sim? 

 

Kind regards,

Zak_M

 

 

 

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JohnReilly1
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Re: Ordering new SIM card

It has simply stopped working. Cannot make calls.

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enlli
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Message 5 of 11
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Re: Ordering new SIM card

When did you last make a chargeable call or send a chargeable text?

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JohnReilly1
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Message 6 of 11
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Re: Ordering new SIM card

I tried to make one three weeks ago but the sim was not working….

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JohnReilly1
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Message 7 of 11
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Re: Ordering new SIM card

About three weeks ago.SIM card not working.

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enlli
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Message 8 of 11
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Re: Ordering new SIM card

And before then? How long? If over 90 days then the SIM will have been deactivated for non use

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JohnReilly1
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Message 9 of 11
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Re: Ordering new SIM card

You are probably correct. It’s a phone I would only ever use for emergencies/special occasions.

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JohnReilly1
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Message 10 of 11
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Re: Ordering new SIM card

Hopefully, one if the Virgin people can get it going again?

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