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Ordering Replacement SIM Card

Hi, I bought myself a new phone and wanted to swap my sim card over but it's completely stuck in my old phone and can't be retrieved without serious damage.

I want to order a replacement so I can start using my new phone but due to COVID the call centres seem to be shut, can I order one through here?

Thanks!

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Re: Ordering Replacement SIM Card

Good Morning Malacar,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to hear of the issue you've been having with your SIM card.

 

I'd be happy to assist you so we can get a new card out to you

 

Please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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Re: Ordering Replacement SIM Card

I would like to order a new a sim card as I was to late activating the sim card that was sent. Struggling to find out where to do it 

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Re: Ordering Replacement SIM Card

Hi Nadey, 

Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.

Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

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