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Ordered new phone using old sim

Joining in

So just received my new phone and tried to move the sim card from my old virgin media over to the new one but it lists as not registered. 


So what do i need to do tomorrow to activate this sim card and my old number. 

I do not want a new number if possible


Forum Team
Forum Team

Hi JessicanKaanneo, welcome to the community! Thank you for posting. 
You can see all the information you need about setting up and activating your new SIM here. 

Once you have followed all the steps outlined in the help article if you still need support getting the SIM set up please return to this thread and let us know so we can offer further support!

If you ever need to speak to our mobile team directly you can do this by:

Calling on 0345 600 0789

Texting on +44753 301 6422

Using WhatsApp on +447305 327 112

Let us know how you get on! All the best.