I ordered a mobile phone over a week ago and it received an email saying it should take a few days do do some checks and then I should receive an email or call updating me on whether my order is confirmed. It’s been over a week now and I haven’t heard anything. I need to find out soon what is happening as my current contact is expiring soon so need a new one
Hi Bjones2000, thanks for getting in touch - sorry for the delay getting back to you.
I'm also sorry for any issues or dlelay with your mobile order. An order can be parked for numerous reasons - if you still need help getting this cleared up please send me your order reference number and I'll get back to you asap.