Placed an order with sim only 12 months plan on 28/12/2021
It's been over a week now no response from them tried calling the customer service but long waiting times
Any help will b much appreciated
Welcome to the community and thanks for taking the time to post here on our forums.
I'm really sorry to hear that your mobile handset order is currently parked.
I can look into this further to find out the reasons for the being parked, I will send over a private message in a moment to confirm some personal details, so that your account can be located.
Please look out for the private message and we can get started.