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Rich616
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Order problems

Hi.

I was due an upgrade on my phone, so I made the choice with the help of an online assistant, (27/11/2020), told the phone I had chosen was in stock, order completed and confirmed, will receive on 19/12/2020.

I contacted virgin to ask if it had been dispatched yet as I hadn't had an email, I'm then told the phone is out of stock!

Why am I told it's in stock, will receive 19/12/2020, then told it's out of stock, don't know when I'll receive it?!

Not very good customer service being told one thing then something else.

I was looking forward to getting a nice new phone before christmas, but no.

A kind gesture of goodwill wouldn't go amiss for being messed around.

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Alex_RM
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Re: Order problems

Hi Rich616,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's some issues with the stock of the phone, can you please advise which  handset you upgraded to?

 

Alex_Rm

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