Virgin Media Community

[korky148]

Ordered phone. Told delivery 19th Feb. Then get email saying order parked. Why? Used text messages service, waited 70 minutes on the phone and no reply. Get text to say VM would ring between 15:00 and 17:00 on 19th Feb. No call. No call and it is 10:00 29th Feb. VM your communication and customer service is rubbish. Said I wanted to cancel the order. You are ignoring your customer. Irate is not the word. 

[Paul_DN]

Hi korky148,

Thanks for reaching out to us in our community and welcome, I am sorry to hear your order was parked and that you hadn't received a call back as advised.

Most of the time the order is parked so we can do further checks in regards to a credit check, it may be there hasn't been much or no previous credit history and we have to run further checks.

I have tried to have a look our end and can see you may have spoken to us since your post, how are things now, have you now received your new phone?

Regards

Paul.