Hi korky148,
Thanks for reaching out to us in our community and welcome, I am sorry to hear your order was parked and that you hadn't received a call back as advised.
Most of the time the order is parked so we can do further checks in regards to a credit check, it may be there hasn't been much or no previous credit history and we have to run further checks.
I have tried to have a look our end and can see you may have spoken to us since your post, how are things now, have you now received your new phone?
Regards
Paul.