3 weeks ago
My order is showing as parked and I have no idea why... your CS team won’t be able to call me about it since my existing phone is broken ...
I still have no idea what is going on with my order....?
Thanks for posting and welcome to the community.
When an order is parked, this means the the team are doing extra checks and will be in touch with you asap
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Ok... but they can’t contact me as my current phone is not working for calls... they won’t be able to call me
Thanks for coming back to me
I'll PM you now so I can assist further
Thanks for joining me on PM @talomi6
I am sorry it was not the resolution you wanted here but do pop back if you need further assistance.