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Jessicacairns
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Order parked

Hi there I ordered a iPhone 11 on contract on Wednesday the 7th, it said it would be delivered on Friday the 9th. It never arrived and when I checked it’s status it says order parked ?? It also says I will hear from customer services but I still haven’t and it’s been over a day. Just wondering what this means and when it will arrive as I’m in urgent need of a new phone. Any help appreciated x 

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tomma66
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Re: Order parked

Good luck getting any where with these idiots and i say that sternly as i am in same situation parked and i all they do is ignore you and the contact numbers do not work.

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John_GS
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Re: Order parked

Hi Jessicacairns

 

Thanks for posting and welcome to the community. My apologies for the delayed reply.

 

When an order is parked, this means the back office team are doing further checks and will be contacting you within 3 working days with a decision either way. 

 

Have you heard back from the team since posting? Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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