Menu
Reply
Lisalou1507
  • 1
  • 0
  • 0
Joining in
124 Views
Message 1 of 2
Flag for a moderator

Order parked

I placed an order yesterday and the order is saying it is parked yet no one has contacted me. This phone is needed as soon as possible for my son. 

All details including bank details were completed so why is the order parked. We are all on virgin mobile so thought this would have been easy to set up.

when will this order be sent? We were expecting delivery tomorrow! 

Order number is 100001159002490.

Thanks

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
72 Views
Message 2 of 2
Flag for a moderator

Re: Order parked

Hi Lisalou1507,

 

Thanks for posting and welcome to our community 🙂

 

This happens when an order is placed online and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then.

 

If the team needs more information from you, they would usually contact you within 24- 72 hours, if not the order would be released.

 

the other reason this may be parked is because the credit check had failed.

 

Has there been any change since your post on Sunday?

 

Alex_Rm

0 Kudos
Reply