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Order parked

I ordered a new s10 yesterday. I incorrectly ordered the wrong phone, contacted sales via chat and they cancelled the order.

They then processed a new order for a s10 plus , completed the credit check and said the phone would be delivered in 2 days.

I then get an email saying the order is parked, so I contacted sales via chat, who informed me there was a card validation error. Funny that as I have been using the same card and dd mandate for the last 5 years.

Does anyone at cm sales have a clue what's going on, this is getting past ridiculous,  a loyal customer being told different things each and every time they make contact.

Come on virgin, get this sorted or I'm off to another provider.

 

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Re: Order parked

Hi Keithcalder, 

I'm really sorry that there's been an issue with your order and it's been parked, I can appreciate you're keen to know what's going on?

Has the team been in touch since or the order released?


If not then please reply to my personal message I'm going to send and we can have a closer look from here. 

Thanks. 

Emma_C - Forum Team
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