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Order parked

I ordered a phone on Wednesday everything went through got an order number etc then the message saying more info was needed since then I've tried in so many different says to sort this out I've rung numbers tweeted etc but keep getting told someone will ring well it's over 48 hours now! This is appallingly customer service especially as I'm a new customer (or not) i have had a contract phone with another provider for 10 years with absolutely no problems! My husband has a contract with Virgin no problems!

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Message 2 of 23
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Re: Order parked

Hi there Sasiejane, thank you for posting to our forums.

 

How was this order placed? 

 

Nathan B

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Message 3 of 23
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Re: Order parked

Hi there received a phone call and phone is now ordered but now I can’t access my account lol 

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Message 4 of 23
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Re: Order parked

I'm glad to hear this, when did this phone call take place?

 

If it has been less than 24 hours since the order was fully processed you wouldn't be able to create the online account.

 

Nathan B

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Message 5 of 23
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Re: Order parked

Yesterday around lunch time plus when will I hear about when my phone will be despatched do you think? 

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Message 6 of 23
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Re: Order parked

Did you get an email back to fill out the electronic signature?

 

Nathan B

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Message 7 of 23
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Re: Order parked

Yes done all that

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Message 8 of 23
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Re: Order parked

When was this sent back to us?

 

Nathan B

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Message 9 of 23
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Re: Order parked

Straight away

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Message 10 of 23
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Re: Order parked

So it has been over 24 hours since this was sent back to us?

 

Nathan B

 

 

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