I ordered a new phone and contract late last night, and received an email saying that I will hear back shortly, and I am still waiting.
I checked my order status online and it says that it is parked. I received no notification of this and am concerned.
Thanks for your post and welcome to our community
I'm really sorry that your order has been parked, I can appreciate you're keen to know why.
Orders are usually parked when we need some further information or there's been some issues with the checks we've ran.
I can pop you a personal message now to advise further and we'll take it from there.