Virgin Media Community

[AlistairHouston]

I placed an order for a new phone on the 27th of March 2020. 

the order has been parked for 6 days now and i have had no update on the reasoning behind it, i cant even get in contact on the phone myself.

if a moderator could please help me find out whats going on i would be extremely appreciative

the order reference number is 100001014327911

[C_Butcher86]

Hi,

It will get sorted there just very few people in the offices dealing with the requests.

Thanks Chris

[JustCharlieG]

Mine was parked on the 23rd and nothing!

[AlistairHouston]

so i understand that maybe the request cant be dealt with right away to resolve it, but what i would like to know is if someone could tell me why its parked is all