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chungledorth
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Order parked. Virgin calls going through as spam.

Hi, I ordered a phone a few days ago only to find the order parked. I've been receiving numerous calls from Virgin that I thought I was just missing due to phone being on silent but have realised it was because it was marked as spam. I tried calling back but the line just says to wait to be called. What do I do? Is there a more efficient or practical way other than organising a day off and monitoring my phone all day?

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Zach_R
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Re: Order parked. Virgin calls going through as spam.

Hi @chungledorth,

Thank you for your post and welcome back to the forums. We're here to help.

I am really sorry to hear you're facing some issues with a parked order of a mobile handset, and apologies for our delayed response here. Has this since been resolved for you, or do you still need our help today?

Thanks,
 



Zach - Forum Team


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chungledorth
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Re: Order parked. Virgin calls going through as spam.

Yeah, I still haven't resolved issue. 

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Zach_R
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Re: Order parked. Virgin calls going through as spam.

Hi @chungledorth,

Thank you for getting back to me so promptly on this one.

I'm going to send you a private message in a few moments so that we can take a few more details from you. Please respond to this when you get a spare moment and we can proceed from there.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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