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Order parked - No contact

Placed an order Sunday morning to add a new phone contract to my existing account (Broadband, phone, TV, SIMO) for my sons birthday upcoming in a few days. Thought it would be easier to keep everything under one umbrella. Was advertising that it would be delivered Monday. Completed all of the form only to receive an email saying the order had been parked and that id hear from someone within two days. Two days later and haven’t heard anything yet. Need to know what is going on with it, otherwise I’ll continue his contract at O2 if Virgin aren’t interested in the business. 

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Re: Order parked - No contact

Just wondering if anyone on these forums can advise on the parked reason? If not I’ll just stick with O2. 

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Re: Order parked - No contact

Hi Ben987,

 

Thanks for posting on the community. I'm sorry to hear that your order has been parked, I can appreciate that this can be frustrating.

 

There can be a multitude of reasons why an order may become parked. I'm going to send you over a PM so I find out why this is.

 

Please check out the purple envelope for a message from me.

 

Kind regards,

 

Beth

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