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Order park

Joining in

1000018257xxxx my order is parked not sure what it means?




[MOD EDIT: Personal and private information has been removed from this post.]


Forum Team
Forum Team

Hello Johnmclean.

Thanks for your post.

Sorry to hear your order has been parked 

This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

Can I ask if this is still the case for you at the moment? If not let me know and I can take a look for you.