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Order not progressing

Hello 

 On wednesday I have placed order for mobile phone from you, and progres of my order stack at "next steps for your order" email. Since that day I haven't got any other progression information from you. I don't know how long should I wait for your respond, so I decided to ask here. Upon creating my order, I was only informed that I will get my phone on friday 09/10/2020, no information how long should I wait for next step... I have got Order ID, nothing else. However, at the end of my order I have been told there was a glitch, but I shouldn't worry to much. Also I have created virgin mobile account, but cant log in. Please advise.

Thank you

 

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Re: Order not progressing

Hi Adrian13,

 

Thanks for your post and welcome to the community 🙂

 

I'm sorry you've not had any further information from us about your order. I can appreciate you'd like to understand what's happened.

 

Have you heard anything more from us since posting?

 

Have you received an order reference number from us? 

 

If not, please pop me a private message and I'll look in to this for you.

 

Thanks

 

Melissa

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