Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
99 Views
Message 1 of 4
Flag for a moderator

Order has been Parked

I placed an order almost 2 days ago now for a Samsung S10 on contract. The order went through straight away and was later parked saying they need more information. I understand that call centres may be busier than usual, but some form of contact would been nice even if a small email apologising.

All I'd like to know is should I wait to be called or call them?

Should I cancel and go elsewhere? 

0 Kudos
Reply
Highlighted
  • 89
  • 28
  • 32
Forum Team
Forum Team
91 Views
Message 2 of 4
Flag for a moderator

Re: Order has been Parked

Hello,

 

Even though I'm not able to help with this directly,

If you private message me your contact number I can get a member of our sales team to contact you regarding the issue if you like 


Here to help! I'm a technician helping out whilst working from home. Find out more




If you have found my response helpful today please take the time to mark my answer as helpful and give some Kudos.

Although I work for Vm all/most posts are of my own opinion

Fancy £50 off your bill? Ask me how.
0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
53 Views
Message 3 of 4
Flag for a moderator

Re: Order has been Parked

Hello, im having this same issue can you somehow get someone to call me to resolve this issue, i cant get anyone on the line and whenever i get a live chat i just keep getting a bot which is fustrating

0 Kudos
Reply
Highlighted
  • 3.09K
  • 143
  • 244
Forum Team
Forum Team
18 Views
Message 4 of 4
Flag for a moderator

Re: Order has been Parked

Good Morning Nerkkz,

 

Thanks for your post on our Community Forums!

 

Sorry to see you've been left in the dark regarding your order, have you been able to find a resolution to this or are you still seeking assistance?

 

Drop a response below and we'll be happy to look into this for you if required

 

Kindest regards,

 

David_Bn

0 Kudos
Reply