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MarcusLewis18
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Order Parked

I ordered an iPhone 12 and air pods on Sunday, and it went through and I had a confirmation email with an order number. It even spoke about delivery. now it says i am parked! I need a new phone because mine is broken and do not want to apply elsewhere and then be stuck with two contracts! please advise on what is going on, if I have failed one of your criteria surely you wouldn't have let me place my order?

Regards, 

Marcus 

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Alex_RM
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Re: Order Parked

Hi MarcusLewis18,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's a delay with your order, so I can help I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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