Virgin Media Community

[MarcusLewis18]

I ordered an iPhone 12 and air pods on Sunday, and it went through and I had a confirmation email with an order number. It even spoke about delivery. now it says i am parked! I need a new phone because mine is broken and do not want to apply elsewhere and then be stuck with two contracts! please advise on what is going on, if I have failed one of your criteria surely you wouldn't have let me place my order?

Regards, 

Marcus 

[Alex_RM]

Hi MarcusLewis18,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there's a delay with your order, so I can help I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

Alex_Rm