I placed my order on Monday with a delivery date of tomorrow (23/10/20) my order has also been parked & i haven’t been contacted yet despite it being 84 hours since placing the order. It states that you’ll be contacted in 24 hours but so far nothing & no easy way to contact Virgin.
My order is parked too and I’ve had a few phone calls over the past few days from a +800 number. Unfortunately I’ve been unable to answer because I’ve been at work but looking online it would appear this is linked to Virgin. If they call again today I’ll let you know if it’s them or not.
As of 11:22am they haven’t called me yet like they’ve been doing all week and my order is still parked. It says if you want to talk to the team to call them on 0345 6000 789 and quote your order number.