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Order Parked

Hello I’ve just ordered a phone at 7:18am and my order still says “parked” any ideas?

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Very Insightful Person
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Re: Order Parked

you may need to call in. It may need more security checks or credit checks

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Re: Order Parked

Hi Auxentic, 

 

Thank you for your post and welcome to the forums. 

 

In regards to a parked order, this happens when orders are taken out online. The order then undergoes some checks which every order does, this can take 24-48 hours. Sometimes it may be that the team need some more information, meaning they would contact you, it could also be other reasons such as; credit check, out of stock etc. 

Have you been able to get any update on this order since your post? 

 

Cheers. 

Ryan_N - Forum Team
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