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Order Parked

Hi,

I have just placed an order for an iPhone 11 with Airpods. Had the email saying my order was successful but now my order is parked!

There is no difference in my billing/delivery address. 

What is going on please?

Thanks,

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Re: Order Parked

Hi anthonybescoby, thanks for getting in touch.

 

I'm sorry for any issues with your mobile order. If this is something you still need assistance with now - please send me a PM confirming the order ref.# & I'll get back to you asap. 

 

Tom

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Re: Order Parked

Hello im having the same issue, ive been parked for about 20 hours now.

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Re: Order Parked

Hi Nerkkz,

 

Thanks for your post. I'll send you a PM.

 

Cheers,

Corey C

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Re: Order Parked

Same here my order has been parked since Saturday. 

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Re: Order Parked

Hi Kantona, Thanks for your post and welcome to the forums. I'll send you a PM, shortly.

 

Cheers,

Corey C

 

To clarify, with parked orders, they can occur as a secondary layer of confirming information provided on the sales order. For example, this can happen if the information on the sales order is not the same information as what might already exist in the system, such as an updated address or banking information or if the purchase is intending to be a gift for someone else and their information is used for the delivery. What we can do in here in the community forums is confirm why the order is parked and what the next steps will be, however we are unable to complete sales orders, this will still have to be done by phone.

 

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