Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
139 Views
Message 1 of 3
Flag for a moderator

Order “Parked”

Hi,

I ordered a new contract on 24/04/2020 and my order has been “Parked” ever since, tried several time’s to call in but in the current climate didn’t get through.

Can someone advise me?

0 Kudos
Reply
Highlighted
  • 106
  • 8
  • 16
Up to speed
122 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Order “Parked”

Please please please take my advice. Cancel it all and go to another company.

I signed up 3 weeks ago for a new contract and I've had nothing but problems.

I'm 3 weeks in to my contract and I'm trapped, Virgin aren't contactable, they aren't helping at all, and I am stuck.  I've been called a liar, fobbed off and hung up on more times than I can count.

Waiting for the Ofcom certified independent adjudication service to investigate now.

Don't believe me?  Check out what everyone's saying on TrustPilot about this company - https://uk.trustpilot.com/review/virginmobile.co.uk

0 Kudos
Reply
Highlighted
  • 2.26K
  • 123
  • 292
Forum Team
Forum Team
89 Views
Message 3 of 3
Flag for a moderator

Re: Order “Parked”

Hi Jamesowen, thanks for your post.

 

I'm sorry to hear there's a delay with your order. Please let me take a look and see if we can help. 

 

I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom

0 Kudos
Reply