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Order Parked

I have placed an order for an iPhone XS and Air Pods however it has come up as my order has been Parked and I am confused. I have put the phone under my own name as it is for me, however the payment name is under my nans name as she is purchasing the phone for me. Is this what has caused the issue? I am in need of the phone very urgently and am wondering if I can get support. I have had virgin media tv's before and broadband but never had I had a phone, is this a usual occurrence. I am really excited for my purchase however from some reviews I have read I am afraid I will not receive my purchase in weeks to come or at all. Please may I get a reply. Kyle 😞 

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Re: Order Parked

Hi kylejefferies05,

 

Welcome to the Community and thank you for posting.

 

We can definitely help you with this 🙂 

 

As I am going to need to ask some account specific questions I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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