Virgin Media Community

[Rimsha123]

Hi, I pre ordered the iPhone 12 Pro Max last Friday but it say’s that my order is “Parked”. Could anyone help me regarding why this would be the case as no one from Virgin has contacted me as yet. Thank you

[Natalie_L]

Hi Rimsha123, 

Welcome to the Community and thank you for posting. 

My sincere apologies for the delay, we have been a little busier than usual at the moment. 

I have tried to locate your account via your Community details but unfortunately have been unsuccessful. 

When an order is parked, it is because we need to run some further checks from the details provided. This usually takes no more than 5 days to complete. 

Have you received any updates regarding the order since your last post to us?