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Order Parked due to wrong DOB

I have wasted hours on the online chat trying to resolve an issue with an existing order that I made for a SIM card. When I checked my account it says the order is "parked". I checked via the phone helpline who told me that the application was declined by the Consumer Credit Checking Department. I have checked my account details and I have realised that I have put the wrong Date of birth. No one seems able to correct this and resend the order.  I find this bizarre as it is stopping Virgin Mobile form getting my business.  I don't want to cancel the order and make a whole new account which seems to be the only way out of this as I don't want the refused order to affect my otherwise excellent credit rating.

So, how can I get the DOB corrected and the order resubmitted?

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Re: Order Parked due to wrong DOB

Thank you for the post DAWilson.

 

To do this the credit check would need to be put through with the correct information which we're unable to do over the forums, the sales team should be able to do this for you if this was for a new account. They're contactable over  0800 052 0238.

 

Thank you, Emily.

 

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