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Order Parked - desperately need phone

Ordered a new iphone SE on pay monthly contract on Monday 10th August. It's now almost a full week later and the order is still 'parked' with no contact.

My old phone has broken so without this new one I am unable to make or receive any calls at all, desperately need this new one. Haven't received any email contact about the parked order from virgin.

Please help, I am unable to contact my family members because of this.

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Re: Order Parked - desperately need phone

Can anyone please help me?
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