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Order Parked again..

Hello,

My wife placed an order for a Pay Monthly SIM. When placing the order the first time, it came up as 'Something went wrong, try after a few minutes' when the details were entered for a Credit Check. The Status initially showed up as Parked and thereafter Cancelled.

She placed another order again, and the same message appeared when doing the Credit Check and the Status is still showing as Parked.

The SIM Offer which she has selected Ends today, so if there is a delay in processing will this be classified as order after offer ends? And is it possible to know the reason why the order is being Parked (and that too after the Credit Check option).

 

Thanks.

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