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Solamnus
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Order - 100001264283013

Hi I placed my upgrade on the 16/01/21 for my upgrade to the Samsung S20FE Fan Bundle.

It is showing at Ordered - Awaiting Stock, with an ETA of the 26/01/21 which is also when my new contract starts or at least when I am expecting the bill to come out (Or close to that day)

When are you expecting stock of the bundle?

I tryed to call but no one is able to take the call, not even put into a que?

If it is going to be late I would be paying for something that I do not have so would you be crediting my account for the differance.

Also when ordering the upgrade at no point did it say that the item was on back order, this is very bad customer service and something I plan to bring up to Luz when he asks for feedback on he's next AHC.

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Emily_G
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Re: Order - 100001264283013

Thanks for the post Solamnus and welcome to our community.

 

You wouldn't pay for a service you're not receiving, the best team to speak with regarding stock would be the sales team on 0800 052 0238.

 

Thanks, Emily.

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