Virgin Media Community

[enginestar]

I've read about what seems to be a good deal for mobile.

5GB for £8 a month minus £4 + a boost to broadband speed?

Or 15GB for £10 a month minus £4 + a boost to broadband speed?

EVERY sim you take out you get a boost to your broadband speed

Happy days! Sounds pretty good.

I spoke to customer service.

Offer not available.

I read about it only yesterday - definitely available.

What am I missing?

Thanks.

(EDIT: I should say that customer service made an offer I couldn't say no to. They offered me 200MB for £30 a month. The woman on the phone said this was the reason I couldn't have. She said the offer was only to those on 100MB. I asked her if I could go back down to 100MB and then take up the offer - she waffled about something but said no.)

[Beth_G]

Hi enginestar,

Thank you for posting on the Community Forum, many apologies for our delayed response.

Can you tell us exactly where you saw this offer please? Was it shown via our website and if so, do you have the link?

We aren't able to help with package changes here from the forums, but we can definitely verify whether the offer is genuine or still available.

Kind regards

Beth

[enginestar]

See this link: https://www.hotukdeals.com/deals/virgin-media-big-oomph-bundle-m200-broadband-mixit-tv-phone-15gb-da...

It seems the deal is DEFINITELY still open to others.

But just not me.

That sounds really bad. 😕 

[Zoie_P]

Hi there, Enginstar, 

Thank you for your reply

This is a third-party site so we are unable to give any input as to why you cannot receive the deal I'm afraid, is there a similar deal on our website?

Zoie