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Oomph sim

Hi, I recently signed up for the ultimate Oomph bundle which included the unlimited sim now I already have a Virgin Mobile number which I wanted moved onto the oomph bundle and I selected that option on the online sign up but I have been sent a new SIM card with a new number that I don’t require I’ve tried speaking to customer services who just keep passing me between virgin media and virgin mobile and no one seems to be able to sort the issue for me how can I get my number moved onto the account 

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