I put my oomph sim into my phone this morning, it shows i have a full signal and 3G, but nothing works, I try to make a call and it says my sim is not connected and i need to contact customers service.. I have no phone, so i cant, I went on to on line help, i was speaking for over a hour to someone or thing, then she typed that her shift was ending and left.. Help! will my phone ever work? will I have to leave virgin? Why did i take this offer? why oh why?