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Oomph sim

I put my oomph sim into my phone this morning, it shows i have a full signal and 3G, but nothing works, I try to make a call and it says my sim is not connected and i need to contact customers service.. I have no phone, so i cant, I  went on to on line help, i was speaking for over a hour to someone or thing, then she typed that her shift was ending and left.. Help! will my phone ever work? will I have to leave virgin? Why did i take this offer? why oh why? 

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Re: Oomph sim

Hi Ricky27, 

Thanks for your post and welcome to our community. 

Very sorry for the issues you've been having and for the delay in getting back in touch, we have been busier than usual. 

Due to the delay can I ask if this has been sorted since your post?

 

If not then please reply to my personal message so we can get this sorted for you as soon as possible. 
 

Emma_C - Forum Team
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