Thank you for reaching out with your query, I'm sorry that you've had difficulty obtaining the relevant information.
Oomph SIMs are processed as part of the bundle itself and are intrinsically linked for billing purposes. If we were to attempt to swap your new SIM to your existing account, it's likely that this would lead to incorrect charges.
However, if you have a Freestyle contract (with two separate payments for the tariff and handset), you could cancel your tariff but continue with the handset loan, using the remaining Oomph SIM in your existing handset. Please bear in mind that we are unable to complete internal number ports, so you would need to port your number to another network then back again if you wished to retain this.
WOW hang on Rachael that's totally wrong! I had a VM sim and I went from Broadband only to Ultimate bundle and I was just upgraded on my sim side - and my sim shows £0.00 monthly charge due to being in the Bundle. I never got a second sim - sound like someone messed up somewhere
The oomph account won't replace the Virgin Mobile account - but the allowance is changed on the mobile account to the unlimited tariff and set at zero billing because it's being paid for in the Oomph bundle. That is 110% right,
There is (oddly enough) also a direct debit set up on the associated bank account but it's never debited I only noticed today when I looked and cancelled it
But I agree these sending out sims is incorrect because it's putting people into the position where they will owe on the original mobile contract and that's wrong. Hell even when my friend recently got a new handset through VM and had an existing sim he was told he would not have to take a 30 day airtime sim because he had an account already - and the unlimited allowance was re allocated to his account and still set to £0.00
Who do I contact to get the allowance re-set to unlimited. As stated before Virgin Media and Virgin Mobile have been unhelpful. If they talk to each other you would expect the switch to be automatic. It seems ridiculous to keep ringing up and hoping that the person answering is clued up.