Virgin Media Community

[Maymod]

Can a tech or someone with this particular knowledge answer please.

I have really really bad reception indoors and near my house outside but when I'm on the street it is fine. This problem happened with EE and they gave me some tiny router thing to have WiFi calling as my handset does not have this option since it is not a carrier phone.

In anycase the tech over the phone said I have a oomph sim card and it needs to be swapped out with virgin one. I am not convinced since virgin use EE.

What i am trying to ask is the agent stated over the phone that oomph sim cards work with EE and the virgin does not is that true???

In addition he stated this sim card will enable you to have wifi calling which seems bizarre, as i pretty sure thats a type of software.

[Maymod]

Bump anyone

[Maymod]

Wow does nobody know the answer to this question???

[Emma_C]

Morning Maymod, 

Sorry that you're having some issues with the service. 

If you're using one of our newer SIM cards then you won't need to swap this as it's the newest one we offer and currently we do use EE's network, so you should get the same connection on an EE SIM as you would with one of our handsets. 

Do you know what color SIM card you have? 

We have recently added WiFi calling to our services but this is only with our new SIM cards and compatible with certain handsets at the moment. 

Let us know and we can help 🙂

[Maymod]

Its purple from the back which looked exactly like the older oomph one.

Also wifi calling is not available on a samsung s8+

I have bad indoor reception so what do i do.

At present its the same.

[Lee_R]

Thanks for confirming Maymod.  I will look into this on your behalf.

Regards

Lee_R