Can anyone help sort this out?
Hi, has VM sent a new 5GB sim card? I dont think you would be able to transfer an existing Virgin Mobile number to this brand new sim, if you have a different network other than Virgin Mobile you can transfer that number .
Thanks for getting in touch with us on the community. This is indeed possible and can be done by our mobile team.
Have you been able to speak to the team to arrange the number transfer since you last posted?
Thanks for responding. I managed to get through to customer services and they sorted this out.
Thank you for letting us know.
Please get in touch if we can assist in the future.