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Sj0067
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Oomph on existing number

  • Hi. I have just signed up for the 5GB oomph package with my broadband and I was told my existing virgin mobile line would be moved over to the oomph package. But this doesn't seem to have happened. 

Can anyone help sort this out?

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Wasitn87
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Re: Oomph on existing number

Hi, has VM sent a new 5GB sim card? I dont think you would be able to transfer an existing Virgin Mobile number to this brand new sim, if you have a different network other than Virgin Mobile you can transfer that number .

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Steven_L
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Re: Oomph on existing number

Hey @Sj0067,

 

Thanks for getting in touch with us on the community. This is indeed possible and can be done by our mobile team.

 

Have you been able to speak to the team to arrange the number transfer since you last posted?

 

Regards

Steven_L

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Sj0067
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Re: Oomph on existing number

Hey @Steven_L

Thanks for responding.  I managed to get through to customer services and they sorted this out.

 

Thanks again!

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Natalie_L
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Re: Oomph on existing number

Thank you for letting us know.

 

Please get in touch if we can assist in the future. 

 

 

Nat
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