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JemT
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Oomph Sim not delivered

I have again wasted 3 hours of my life trying to get help from virgin. Ordered the Oomph package with Data SIM. SIM card not delivered. Tried calling but after an hour gave up. Went to the online chat for the virgin phone. after another hour they eventually inform me i should talk to media as they cant see anything on my account. I knew this already. Another 40 minute answering the same questions they drop me and say need to speak with mobile who after another 40 mins want to put me back to media !. They did offer me the number to call again that i had wait 1 hour on earlier. Its really poor.

I have can not believe how anybody can stay in business with such a shambolic customer support system. As far as i am concerned my contract is still not completed until I recieve the SIM. 

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Gareth_L
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Re: Oomph Sim not delivered

Hello JemT

Sorry to hear about this missing Oomph Sim 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: Oomph Sim not delivered

Thanks for those details JemT

I will have a look now at this and get back to you asap 

Gareth_L

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Gareth_L
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Re: Oomph Sim not delivered

Hi JemT

Thanks for confirming everything

I have requested for a New Sim to be sent out for you

It can take 3-5 days 

Can you let me know once you have received this please 

Gareth_L

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JemT
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Re: Oomph Sim not delivered

Yes i will let you know. It is worth looking into why this is happening. I assume the communication link between Virgin Mobile and Virgin Media is failing as there are many that have complained about this problem on the Net.

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Gareth_L
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Re: Oomph Sim not delivered

Thanks for replying JemT

We are indeed looking into this and I have passed this one as an example of a broken process

Gareth_L

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JemT
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Re: Oomph Sim not delivered

Hi Gareth.

Still it has not been delivered. 😞 I really need it for when i am travelling. Thinking of cancelling my entire package with Virgin as far as i am concerned the order has not been completed and as such the contract not fulfilled.

Its not very good. Any help would be appreciated  

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JemT
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Re: Oomph Sim not delivered

Anybody there to help ?

 

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