Oomph Sim in need of deactivating

[andrewcr]

Hi,

Quite some time ago (possibly a year or more ago) I received an Oomph sim card through the post. I actually wanted my existing sim and number to be transferred across to the Oomph package. This was achieved and I was lead to believe that the number/sim sent through the post would be deactivated and removed from my account. I can see that this number, though never used, is still attached to my account. I mention this now because I have just received an email from VM saying that another sim card for the number that should have been deactivated is on its way to me in the post. I have no idea why.

I originally communicated with Travis regarding the issue described. I tried sending him a PM this morning (a continuation of an ongoing PM trail from long ago) but this got intercepted by moderators as unsolicited.

Anyway can we get this sorted please?

Thanks,

Andrew.

[Ilyas_Y]

Hey there @andrewcr, thanks for reaching out to us.

I'm sorry to hear about the issues you've been having with the SIM card.
I will send a private message to further investigate the matter - watch out for the purple envelope.

Kind regards.

[Ilyas_Y]

Thanks for chatting with us today.

I'm glad we have been able to resolve your query.
As always we are here if you need anything. Just give us a shout 🙂

Kind regards.

[andrewcr]

Thanks for your help 🙂