Virgin Media Community

[Tomtom1968]

Having an absolute nightmare with Virgin, was convinced to stay with them for my tv and broadband and they would include an oomph sim card with unlimited texts and calls, this was received and would not work in my handset, contacted the call centre who deactivated my old and new numbers !!

After chasing this up I was told it would take 2 weeks to get my new number up and running and guess what it does not work as I have now been told I am no longer on the oomph bundle and have been transferred to a pay as you go sim which still does not work. I do not want a pay as you go sim or ask for a pay as you go sim.

Totally hacked off with virgin as I feel that I was tricked into taking the oomph bundle to stay with virgin for another 18 months.

Hopefully, someone at virgin in the UK can help as I am without a functioning phone for over 2 weeks.

[enlli]

@Ryan_N 

[Ryan_N]

Hey Tomtom1968, 

Thank you for your post and welcome to the forums. 

@enlli - as always :). 

I've been tagged in this post as I'm able to help with Oomph SIM's so don't worry. What I am going to do is send you a private message so I can take a look into this as it sounds more than meets the eye. 

Cheers. 

[Tomtom1968]

Once again Virgin chaos, the mobile number has now been de-activated for no reason, unable to make or receive calls.

After speaking to an Indian call centre who are a total waste of time, they dump my call on any department and I'm told it will take 5 days to retrieve my number.

Informed that I will receive a call from a manager on a mobile number that does not work.

Absolute joke, I have not requested a cancellation or not paid my bill.

Can someone in this mickey mouse company look into this urgently as I am not prepared to wait 5 days to receive a service due to YOUR MISTAKES !!!!!

[John_GS]

Hi @Tomtom1968

Thanks for coming back to us.

Apologies for this. I'll PM you now to assist further

Kind regards,

[Tomtom1968 · Accepted solution]

7 days after reporting the problem still no service, can anyone let me know how to escalate my complaint to Ofcom?

Totally fed up with this company.

[Tomtom1968]

One month later and phone still not working !!!!!!!!!!!!!