Virgin Media Community

[simon_riddiford]

Did not setup a security word when I ordered Oomph SIM and cannot now register. Help line keeps timing out.  What can I do?

[Emma_C]

Hi Simon_riddiford, 

Thanks for your post and welcome to our community. 

Sorry you're having some trouble setting up your online account due to an issue with the security word. 

The security word is usually the same as the one you've given us for your cable account?

Can you try that and see if it works?

If it doesn't then let us know and we can help from here 🙂