Virgin Media Community

[AshwiniR]

I am a new customer and meant to have a 5gb sim as part of my package. I have not received any sim nor does it show any sim on my online account. I've tried multiple times to communicate on the message service, text, online and phone. Can anyone help sort this out please? 

[Hollie_B]

Hi there @AshwiniR 

Welcome to the community and thanks for your post. Apologies for the delay in response, we are very busy and doing all we can to help all customers ASAP. 

Have you since received your SIM card for this account? 

Let me know and we'll go from there 🙂 

Thanks,