Hi @Planetcandyflos
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding adding a new mobile handset to your existing Oomph bundle. To arrange a new handset, please call our mobile team on 789 / 0345 600 0789. Unfortunately we are unable to process this through the Forums for you.
What issues are you experiencing when you log into Virgin Mobile?
Kind regards,
Serena